Booking a holiday with WildWings

Our website allows you to book almost all our holidays online and we encourage you to use this as it is ‘open’ 24 hours a day and has a fully integrated secure online payments system for deposit. If, however, you prefer to fill in a booking form and post or email this to us, then please click here to download this, although we would encourage you to first check with us by either email ([email protected]) or phone that the holiday you wish to book has sufficient spaces.

For a copy of our booking conditions, please click here as it is important that you are aware of these.

WHEN TO BOOK

All our tours are limited to small group sizes, so they can fill up quickly.  Early bookings are always recommended since flights and accommodation are much more easily secured well in advance and doing so also ensures you have a place on your chosen holiday.

Single rooms, in particular, can often be in short supply and among the first to go so do plan and book well ahead if you definitely require one of these.

To encourage early bookings, we periodically offer Early Bird Discounts with these often exclusively announced in our regular eNewsletters.

Last-minute Bookings: We inevitably receive a few unexpected cancellations, so it is always worth enquiring about vacancies on any tour – even those departing in just a few weeks’ time.

HOW TO BOOK

Please follow these simple steps:

STEP 1
Check the latest availability via our website or with our office

We are happy to hold a provisional reservation made by phone or email for up to 7 days.  After this, we require a deposit to be paid to confirm your place(s) on a tour as otherwise we will release any unconfirmed space(s).

STEP 2
Book Online, by Phone or by Post

When booking online, you can safely and securely enter your personal information via our website booking form.  All online payments are processed through our secure server and payment service provider, WeTravel, so we do not have access to your bank details.

For your security, please do not send your credit or debit card details or other personal information via regular email.  Instead, either post this information to us or phone the Limosa office.

The WeTravel Booking and Payment platform allows us to collect the necessary information at the time of booking, automate payment requests, and enable you to manage your bookings, making the process smoother and more efficient.

While creating a WeTravel account is not mandatory, it is highly recommended as it will simplify the management of your current and future bookings.  Below, you will find instructions on how to access your account, make payments and update your details.  If you already have a WeTravel account through bookings made with other travel companies who use this system, assuming the email address you provide to us remains the same, your login will remain the same.

1. Go to https://birdsandwildlife.wetravel.com/
2. Log in using the email address you have used to booked with us and click Forgot Password.
3. You will be prompted to check your email to set a new password.
4. Once the password is set, log in and click Trips I’ve Joined
5. You will be able to do the following:
6. Pay your next instalment
7. Message us with questions
8. Add an Option to your booking (Extension…)
9. Update your information

Telephone bookings must be confirmed in writing by completion of a Booking Form.

By Post. You can download a copy of our PDF booking form from the WildWings website, or we can email or post this to you. 

To reserve your place, please post your completed booking form to our Surrey address, together with either a cheque made payable to Birds and Wildlife Limited or make payment of the deposit via bank transfer.

PAYMENTS

DEPOSITS
The size of deposit per person is shown alongside every tour with the exception of some cruises where this depends on the cabin grade you select.

For online bookings, you can pay the deposit as part of the booking process, however, if you prefer, we can accept deposit payments by electronic bank transfer (please ask for our bank details) and cheque (made payable to Birds and Wildlife Limited and drawn on a UK bank in GB Pounds Sterling).

Please note that we destroy all card details once a payment has been processed.  For this reason, we may need to phone you again for details in respect of second or subsequent payments.  We may sometimes require verbal authorisation from you in addition to the card details.

BALANCE
Full payment of the tour balance is due not later than 12 weeks prior to departure and 16-20 weeks in the case of certain tours such as cruises.  We will email you an invoice before the balance is due.  If you prefer us to post you the invoice, please advise us of this when booking.

We can accept balance payments and any additional payments (such as interim flight payments, flight upgrade costs, extra accommodation etc) via WeTravel, electronic bank transfer (BACS) or cheque with the latter made payable to Birds and Wildlife Limited.

BALANCE PAYMENTS BY OVERSEAS CUSTOMERS
Balance payments by overseas customers must be in GB Pounds Sterling and may be made by electronic transfer to our bank (please ask for our bank details) or via WeTravel.  

American clients can pay either by ACH or credit/debit card via WeTravel or international bank transfer (please ask for our bank details).  

Eurozone clients can pay using SEPA or iDEAL via WeTravel or international bank transfer (please ask for our bank details).  

Please note we do not accept cheques on US Banks in US Dollars, nor cheques in Euros.

CREDIT CARDS

(i) We do not accept credit cards or overseas debit cards for balance payments (including any additional or interim payments) from customers living within the UK or European Economic Area (the EEA is the EU countries plus Iceland, Liechtenstein and Norway).

(ii) Payments outside the Euro zone can be made by debit or credit card, but the associated fees for these transactions will be added to your payment invoice.  If you choose to pay via WeTravel then the system will advise you of what the additional charges are.

We are also able to take payments for overseas clients based outside of the Eurozone by Visa, MasterCard and American Express credit cards.  Additional charges will apply, please contact us.

LATE BOOKING PAYMENTS

In order for us to guarantee airline seats, hotel rooms etc, please note that full payment is required at time of booking for all late bookings (i.e. bookings made within 12 weeks of departure).

WHAT HAPPENS AFTER BOOKING?

Upon receipt of your reservation and deposit we will, normally within seven working days, confirm your booking on the tour and email you:

• confirmation and receipt via WeTravel including the amount of balance due, and the date by which it should be paid.
• ATOL Certificate (where appropriate)

Usually about 12-16 weeks prior to departure, participants will receive their final invoice via We Travel.

About four weeks prior to departure, we will send you:

• our comprehensive pre-tour information pack covering climate, clothing, passports, visas, health, recommended books etc
• final letter with along with any other relevant information
• e-ticket for flights (where appropriate)
• checklist of the birds and mammals for the tour
• luggage labels

After the tour:

After your holiday is over (usually within 1-3 months), you will be emailed a copy of the leaders’ trip report.